- List the ways of providing reference
- Construct the reference process, interview and interaction
An undergraduate student has contacted you through your organization’s email. You’re organization collects local records, but has an emphasis on local business records. Some of your collections are from fairly large organizations. This student, from a local university, is working on a research paper dealing with marketing approaches during the hey day of the madmen era. They’ve looked at your site and seen some of the digitized collections and have a rough idea of one collection that they wish to look at during a visit. They’ve asked to set up an appoint for later in the week.
- From this initial overview, what preconceived notions do you have of this student? How would you feel if this student hadn’t examined digitized collections or had an idea of which collections they wanted to examine?
- Can you determine what information this researcher will need? Why or why not?
- What follow up questions will you ask to help answer this student’s request?
- When the student arrives for their appointment, what process will you use to help them with their research? Consider mapping out your?
Pugh – Chapter 5, “The Reference Process”